Foxmail marist edu4/9/2023 Management leaves ALLLLLL the responsibility to the student worker. So admist this student trying to setup their machine, they had to walk the faculty over to me at HelpDesk to setup their accounts and go back. The faculty member never received the information. They scheduled the faculty to get a new computer, but then didn't have the accounts yet. ![]() My personal experience with this procedure was once I had to setup accounts for the person in question. The system and orangization is a total mess. My friend in that desktop support I mentioned had to miss class because of that and they couldn't find anyone to take their place. These procedures I've been told is arbitrarily schedules as 2 hour slots, but they can EASILY take upwards of 3-4 if the user has a lot of data and needs things like Adobe suites. And then get back, sign out, and run to class. And if the faculty has to leave in that time slot, the student has to leave and reschedule again. If that student has class, they have to struggle to find someone over the phone who is on duty to come take their position. The student has to sit there for 2 hours, in person at someone's office, and scan a slow buggy computer. HUGE TIME SINKSĮvery faculty member wants~ to install Coupon Printer. Or the student workers themselves have to go to the person in question in their office if its a desktop. HelpDesk could do so much more with something like remote desktop support, before relaying issues over to other departments like Desktop support.Ī friend of mine who worked in desktop support for faculty told me that when their department gets to assigned support tickets, they have to call or email back, go through explaining computer procedures over the phone, or expect the person to walk across campus in extremely narrow time slots. Supposedly it has to do with faculty members concern about privacy. The technology the campus offers is great, as I said, but IT takes a super old approach to servicing the technology. iLearn gets the job "done", but its unorganized and severely lacks any modern features that other online teaching solutions offer. ![]() No one knows how to work them properly, yet alone debug them when they behave improperly. It is the definition of performance inhibitors. Between Lotus Notes and "Foxmail", its impossible to get things done. The campus insists on using completely outdated email and online teaching software. If student workers try to call back and they don't get a response, its somehow the student's fault. When faculty call, they put in service tickets. And the faculty sometimes takes it out on the students. ![]() It seems like most faculty don't understand how computers work, even in the CS department. Everyone else is either grumpy or utterly impatient and rude. Some were nice, but thats as far as it extends. The management I worked with in IT was mixed. Maybe its because they pay way more hourly and don't involve impatient faculty members, get appreciation and recognition for their work, and don't have to deal with 5+ different conflicting managers telling them what to do all at the same time. Most of the best student workers leave the Marist IT departments to go work for IBM.
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